Three Oaks Estate Services LLC ("Three Oaks," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, services, and estate sale operations.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you in several ways, including through consultation requests, service agreements, estate sales, and marketing communications.

Information You Provide Directly

When you contact us or use our services, we may collect:

• Full name
• Email address
• Phone number
• Home address or property address
• Consultation details and service-related information
• Estate sale preparation information
• Mailing list sign-up information

Client Property Information

Because we provide estate sale and liquidation services, we may collect sensitive logistical information, including:

• Client home addresses
• Property access details
• Inventory-related notes
• Sale-day coordination information

We treat this information with strict confidentiality.

2. Payment Information (Online and In Person)

Three Oaks may accept payments both online and in person.

If you make a purchase online, payment information may include:

• Billing name and address
• Transaction details
• Payment method information

Important: We do not directly store full credit card numbers. Online payments are processed securely through trusted third-party payment processors.

3. Mailing Lists and Marketing Communications

If you sign up for estate sale notifications or updates, we may collect:

• Email address
• Location preferences
• Communication preferences

You may unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

4. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website or search engine

This helps us improve performance and user experience.

5. Use of Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages viewed
• Time on site
• Device type
• General geographic location (non-specific)

Google may use cookies or similar tracking technologies to provide these services.

You can learn more about how Google uses data here:
https://policies.google.com/technologies/partner-sites

6. Use of Facebook Ads and Tracking Pixels

We may use Meta/Facebook advertising tools, including the Facebook Pixel, to:

• Deliver relevant ads
• Measure marketing performance
• Retarget visitors who have interacted with our website

Facebook may collect information through cookies or tracking technologies according to its own privacy practices.

Learn more here:
https://www.facebook.com/privacy/policy/

7. How We Use Your Information

We may use collected information to:

• Respond to consultation requests
• Provide estate sale and cleanout services
• Communicate with clients and buyers
• Send estate sale notifications and marketing emails
• Process payments and transactions
• Improve our website and advertising performance
• Comply with legal and regulatory obligations
• Prevent fraud or misuse

8. Sharing of Personal Information

We do not sell your personal information.

We may share information only in limited circumstances, including with:

Service Providers

Trusted third parties that assist with:

• Payment processing
• Email marketing platforms
• Website hosting
• Analytics services
• Advertising platforms (Google and Meta)

These parties are authorized only to use information as needed to perform services for us.

Legal Requirements

We may disclose information if required to do so by law, court order, or legal process.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support:

• Website functionality
• Analytics tracking
• Advertising performance

You may disable cookies through your browser settings, though some features of the site may not function properly.

10. Data Security

We take reasonable and appropriate security measures to protect your personal information, including:

• Secure website hosting
• Limited internal access to sensitive client details
• Use of trusted third-party payment processors
• Confidential handling of client address information

However, no online transmission can be guaranteed 100% secure.

11. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Meet legal and tax obligations
• Resolve disputes

Mailing list information is retained until you unsubscribe.

12. Your Privacy Rights

Depending on your location, you may have rights such as:

• Requesting access to the personal information we hold
• Requesting correction or deletion
• Opting out of marketing emails
• Restricting certain data processing

To exercise these rights, contact us using the information below.

13. Children's Privacy

Our services and website are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Three Oaks Estate Services LLC
Salt Lake City, Utah
Email: privacy@threeoaksestate.com
Phone: (801) 815-0521
Website: https://threeoaksestate.com